The problem for me is in trying to reach different doctors office. Same with trying to reach different businesses. It must be due to COVID 19 , FIRES & STORMS Nothing seems to be running right.
I haven't been to a doctor since last January, but I imagine the hold times are long for all services these days. Most offices are working on skeleton crews if they are open at all. I can make appointments for my doctors online so that's what I would do instead of calling. I can also email my PCP and she will respond to my questions.
Lots of businesses I've tried to contact across the country do not have their staff coming in to the office. Some customer service reps work from home, others tell you to communicate via email. I imagine it depends on where they are and how their state is responding. It likely also depends on how fast they were able to set up Remote Working...if at all. The doctors offices around here are running on full staff as far as I have seen, although for a while they were in "Urgent Need Only" mode.
'My wife spends more time on hold than I do because she’s more patient than I am. I only hang on for a limited amount of time until I hang up and may God bless the person who calls me and puts me on hold. If a person isn’t ready to talk to me and have all their ducks in a row, don’t call me and put me on hold. The sad part of using today’s cell phones is that I can’t slam the phone down on its cradle thereby getting rid of a little frustration after being put on hold. There were some limitations to that of course especially when the phone base was hanging on a wall. A good anxiety relieving slam could create a DIY job of repairing the drywall where the phone once hung. Stoicism and telephones are not comparable partners.
OMG, I wish I could have back all the time I've been on hold or working through recorded menus or listening to their idiot music. I want to talk to a person. Companies, govt. offices .... all the same thing. Hours of my life wasted.
Basically, I can only communicate with my VA doctor thru her LPN, but that LPN is very efficient in returning any private messages I send thru the VA website. But, sitting and waiting "on hold" isn't that good for me. Depending on the length of time, I will hang up. Sometimes I will hear a recording saying "you are (whatever number) in line to be answered". If number is too high..........I hang up.