First time I tried it. Mary is still on a mission to update our home. Now we are on to new flooring. We needed luan underlayment and a few other odds and ends. Ordered about 1 pm, not expecting it to be ready until today. Got an email about 4 that it was ready. I drove down there about 25 miles. Lady at CS took my receipt and started looking around the staging area. I told her that it was 23 sheets of plywood so logically it would be in the lumber area. She continued looking another few minutes before paging someone else. I told the second person that it probably would be in lumber. Second person after a few minutes pages Amy. short conversation and she tells me that Amy has my order down in lumber. Go figure? Drive down there , Amy and two helpers load the truck up and I am out of there lickety split. Other than the first few minutes of confusion, it worked great, big fan!