So I have maps down for my trip and daughter came over to bring me a car charger. I have already been lost with a friend when she did not have one. We ended up, are you ready for this?, asking directions at a gas station like in the old days. Anyway, I just got a text saying my voicemail pin had been changed and if I did not do that, I should contact customer support. I could click on it right in the message. But I went to contacts instead; customer support is in the list. They gave me some site addresses with 'articles' to see. But I went to the first one and it was expired. I went to a search engine for ideas. Finally I called my voicemail and had no trouble getting in. Why would a person want to steal someone's voicemail anyway. Obviously they didn't. Is this phishing? What's to be gained?
I hate technology. When I was a kid, I used to fix our percolator and our toaster...and I didn't have to talk to someone in Argentina who had a contrived-empathetic "I am so sorry your bread did not get hot" demeanor. I kinda have the same pass code issue with my Verizon account. I went in to do something a while ago and somehow my Security PIN has changed. I didn't do it. I forget what problem I was trying to fix. You cannot talk to customer service because it's an infuriating maze of automated menus that never lead where you want to go. I'm lucky to have some good folks at a GO Wireless Verizon store where I can go into and they'll log onto my account and fix it for me while I watch.
John, I had Tracphone for years cuz they were so cheap. But good luck getting a human on the phone to resolve a problem. I finally got fed up with them in 2019 and switched to Consumer Cellular after some friends recommended them. Their customer service is great, easy and quick to get human on the phone, and they cater to "old people," lol. When I got a new phone a couple of months ago, a tech woman from CC was on the phone with me for over an hour, trying to resolve a problem we were having transferring data from my old phone. She was in no rush, and stuck with it til we got it done.