I have a Panasonic KX-TG6572R answering machine with 2 handsets. One of the handsets has a lot of miles on it. Apparently I hit the off button too much because sometimes it will not work. In a week, it has not worked 3 times and I didn't know it at the time. For example, 2 of those times I would be here minding my own business and my friend would come over to check on me. She said she had been trying to call and it would not go though. I hit the "talk" button on my phone and the line was as "dead as a doorknob" and I didn't know it. The other time I had called my vet and was expecting a call back but I didn't receive it until the next day. She said she had tried to call me the day before. I failed to ask her why she couldn't get me but since this has happened before and after, my bet is it happened with her also. I did a google search and learned that the keypad could need cleaning but I never found out how to do it. I thought I would ask my son-in-law if he could do it but if he can't, I'll try it myself if I can find out how. I went ahead and ordered another set but a updated one to use in the meantime. But, if I can get this one cleaned and working again, I'll keep both to use one as a backup because if it happened once, I'm sure it will happen again. Does anyone know how to do it and if so, would you mind sharing it with me?
I don't know if this will help you or not @Denise Richardson...but there are other Panasonic how to videos on youtube also.
@Denise Richardson This needs clarification. Is the key sticking during movement, and not returning to rest? Or, does it pop back up freely? If the latter, most likely the electrical contact expected beneath it is not happening. Just my 2 cents. Frank
When you're using it, you can't tell it's not doing what it's suppose to. It looks and feels like it should. For example, I had not used my phone at all this past Saturday and hadn't used it since Friday night. But, when my friend sent her husband over to check on me that afternoon, my phone line was dead. I hit the talk button and there was a dead line. Then I hit the off button and then hit the talk button again and I had a dial tone but I didn't know it wasn't working until then. It's like it's not getting a connection somewhere but I don't know where.
As with @Frank Sanoica here's my two cents. I think you are right about the not getting a connection. I have a different brand of cordless but have had this problem before and couldn't figure out why so sporactic. Of course that last thing that I checked was the actual phone base and found my problem there with the cord not completely in the jack.