I would think a department store salesperson would know more about the products in the department they are working in than the consumer would, but......... Some sales people know everything, or very close to everything, about the products in their department and that was one reason they were hired to work, or manage, the department. OTOH, many don't. You are looking for a new digital camera and you ask the sales person a question about a certain digital camera and the sales person replies "I really don't know". Or, the sales person says something about the camera that is very different than you read about online. I bought all of my horse tack, feed, western clothes and rodeo stuff from two different stores in So. California. One was called Norco Ranch Outfitters and the other was called Broken Horn. Not one single employee, at either store, had a problem answering any horse, western clothing or rodeo question I asked. Now, most Boot Barns, and even the JAX Farm & Ranch Equipment store across the street from us, haven't got a clue about professional rodeo. The sell ropes, but, basically know nothing about the type of ropes they sell. So, if a beginner roper goes into JAX, looking for a brand/type of rope, they'd better be knowledgeable about what they are looking for! As for myself, I like to ask a sales person a question about a product, they tell me and then say, "need anymore help?"