I recall a newspaper ad back in the '40's that said "Sleeping on a Sealy is like sleeping on a Clod!" I called the San Pedro News-Pilot, and they corrected it. Hal
So the adjustable bed saga continues. I ordered the bed on April 12 and the website/email confirmation said "white-glove delivery in 2-3 weeks." Well, it's been three weeks and not a white glove to be seen. So I called their customer service earlier today... CS: "May I help You?" Me: When will my bed be delivered? CS: "It takes 2-3 weeks!" Me: It has been 3 weeks. CS: .... ... (crickets) CS: .... ... Me: Hello? CS: "Let me check on that for you." Me:
"You bed's in stock, but white gloves are on back order. We do have our 'just changed a tire' service available."
I can't wait to see the yahoos that will be considered "white glove" delivery. As long as they carry the thing upstairs I don't care what kind of gloves they wear.
Tick, tock... that is the sound of my patience with Sealy/Tempurpedic draining away as time passes and no adjustable bed. Yesterday was a month since I placed the order, so I sent them a terse email informing them that if the adjustable frame isn't here this week that they can come pick up the mattress and give me my money back. (Funny that the mattress has a "100-night mattress trial" and 32 of those nights have now expired without the bed ever being set up. Nicely played, Sealy.) So I received a groveling reply, explaining that "the warehouse is unable to fulfill my order this week but that I should be receiving my adjustable frame by the end of next week." Gotta love that careful wording. And actually, no. I SHOULD have received it last week, as indicated when I placed the dang order. I'm giving them till the end of next week and then the party is over. I should have ordered from Costco to begin with and I'd have been sleeping on it long before now. Lesson learned.
Well, this just in from the "Call Me Surprised" department. The logistics company just called to confirm delivery of my bed for tomorrow.
Asking for a refund unless demands are met, in an unyielding way, gets action. It is amazing how many orders I have had that won't ship for two weeks and then I cancel and demand a refund and what do you know, they just shipped it so unable to refund.
Here ya go... https://www.cocoonbysealy.com/?utm_source=click&utm_medium=email&utm_campaign='' They have a "sale" almost every week, so even though this promo is about to expire there'll be another one in a day or two. I bought the hybrid "Chill" mattress but both styles get good reviews. I guess I'll find out soon.
I have an adjustable bed because I have a lung disease. It's a queen size. I wish we had gotten a bed either of us could have raised or lowered. But sometime, I could say quite often, I wish I could lay flat, and I could except there's two of us. Before I got this monster, I put blocks under the bed to raise the head.