Bills, Credit Ratings, Etc.

Discussion in 'Money & Finances' started by Janice Martin, Apr 28, 2017.

  1. Janice Martin

    Janice Martin Well-Known Member
    Registered

    Joined:
    Nov 26, 2015
    Messages:
    612
    Likes Received:
    564
    Not sure if this is the correct category, but here goes:

    Requesting advice, and also advising "Always get these kinds of things in writing," because when you deal with companies that communicate by "chat," there's no proof of what they said after you close your account.

    Awhile back, extremely dissatisfied with cellphone provider I had at the time, I checked into a different one. As it was more expensive, I figured it logical to check in advance to make sure I'd have enough $ to pay for it. So, in their chat, I asked the customer service rep to tell me when I'd receive my first bill AND how much it would be if I signed up. She replied it'd be the price of the plan plus taxes. So I signed up.

    I received the bill sooner than she said, but that wasn't the problem. When I received the bill it was more than twice the cost of the plan. The next customer service rep told me it was 'their policy' to charge an extra month in advance. That was NOT what the first person said, and since I didn't have that much $ I had no option but to cancel the service. So I was hit with an 'early cancellation' fee, too.

    I made a number of "good faith" attempts to resolve this directly with the company, but never received a reply. As I've heard is a common thing these days, they 'sold' my account to a collections agency. No responses to my inquiries to them, either.

    I don't want to end up getting sued over this, but I don't have nearly $350 to cover what they now say I owe- plus it's a matter of principle, too. It's also the sole negative point that's affecting my credit rating. Any idea what I can do?
     
    #1
    Frank Sanoica likes this.
  2. Chrissy Cross

    Chrissy Cross Veteran Member
    Registered

    Joined:
    Aug 11, 2015
    Messages:
    15,027
    Likes Received:
    13,780
    I always had similar problems with AT&T....them saying one thing and when I got the bill it was higher. Now, when I talk to them I tell them that I wanted it noted on my account that they said such and such and then I tell them why.

    I out right told them that they lied to me.

    I did get one outrageous bill reduced by saying that there is no way I can pay it and then crying some. Connected me to someone higher up and that person cut my bill in half.

    This was all because I did a hold when I was away for 6 weeks once. It was one of their people that suggested that and it ended up being a nightmare when I returned.

    I give them the poor widow story...works most of the time but you have to kind of cry a little. :)

    And I can cry at the drop of a hat.
     
    #2
    Last edited: Apr 28, 2017
  3. Babs Hunt

    Babs Hunt Veteran Member
    Registered

    Joined:
    Feb 12, 2016
    Messages:
    5,415
    Likes Received:
    6,887
    If you can find the name of the CEO of the Company (or someone high up there) and the address he/she can be reached at through some internet research then this might work for you as it worked for me once. I was "lied" to about something I bought to and what the real price would end up costing me, instead of what the Rep told me it would cost. I wrote a letter to the CEO explaining everything and sent it registered mail so he had to sign for it and to make sure he would read it. In just a couple of weeks I heard back from the them and everything was dropped without me owing a penny and I also got an apology.
     
    #3
    Frank Sanoica likes this.
  4. Anna Peters

    Anna Peters Member
    Registered

    Joined:
    Oct 24, 2017
    Messages:
    33
    Likes Received:
    38
    This is why my husband and I have changed over to no contract pre paid plans with H2O wireless. we pay $30 dollars a month and get unlimited calls and text with 3 gigs of data. This system also runs off the AT&T net work. and so far no problems.
     
    #4
    Frank Sanoica likes this.
  5. Frank Sanoica

    Frank Sanoica Very Well-Known Member
    Registered

    Joined:
    Feb 21, 2016
    Messages:
    3,847
    Likes Received:
    3,437
     
    #5
  6. Frank Sanoica

    Frank Sanoica Very Well-Known Member
    Registered

    Joined:
    Feb 21, 2016
    Messages:
    3,847
    Likes Received:
    3,437
    Can anyone explain why my answer above in #5 is being shown only half-presented? Frank
     
    #6
  7. Shirley Martin

    Shirley Martin Veteran Member
    Registered

    Joined:
    Jun 9, 2015
    Messages:
    7,161
    Likes Received:
    3,851
    If you click on it, you can see your reply.
     
    #7
    Frank Sanoica likes this.
  8. Frank Sanoica

    Frank Sanoica Very Well-Known Member
    Registered

    Joined:
    Feb 21, 2016
    Messages:
    3,847
    Likes Received:
    3,437
    @Shirley Martin
    I know, but why would it do that sometimes, most times not?
    Frank
     
    #8
  9. Shirley Martin

    Shirley Martin Veteran Member
    Registered

    Joined:
    Jun 9, 2015
    Messages:
    7,161
    Likes Received:
    3,851
    Beats me. I'm a techno dummy.
     
    #9
  10. Ted Richards

    Ted Richards Well-Known Member
    Registered

    Joined:
    Sep 8, 2017
    Messages:
    212
    Likes Received:
    377
    Like many of you, I've had troubles with Tel companies threatening my credit rating because I refused to pay their outrageous demands. What worked for me was a very business-like Email that I sent in return promising court action if they persisted in damaging my credit rating and advised them to send all future correspondence to my attorney and I gave them his address. The matter was suddenly resolved in my favor.
     
    #10
    Frank Sanoica likes this.
  11. Frank Sanoica

    Frank Sanoica Very Well-Known Member
    Registered

    Joined:
    Feb 21, 2016
    Messages:
    3,847
    Likes Received:
    3,437
    @Ted Richards
    I fully appreciate what you say here, and at the same time, think back of how many times I've reflected on the thought that one's own personal lawyer would have to go up against a whole army of crafty legal-yielders, which fact discouraged me. Sort of like getting a lawyer to attempt to get back illegally (they claim it's legal, but it's out and out robbery) property (usually money) seized by gov't. agency, with no charges being made.
    Frank
     
    #11
  12. Ina I. Wonder

    Ina I. Wonder Very Well-Known Member
    Registered

    Joined:
    Jan 28, 2015
    Messages:
    3,473
    Likes Received:
    5,598
    What works for me is tell whomever that I’m recording the conversation for clarity’s sake. They will slow down a bit, and then they are very careful of what they say.

    If they object, I just remind them that they said right up front that they would be recording me for security purposely . If it’s legal for them to record me, then the reverse must be the same.

    I use one of those little old hand recorders. If any of you know how to make my iPhone record my conversations as I speak, it would make things easier for me. (Crossing my fingers now.)
     
    #12
  13. Ken Anderson

    Ken Anderson Veteran Member
    Registered

    Joined:
    Jan 21, 2015
    Messages:
    7,462
    Likes Received:
    9,818
    It is presented as a quote, and long quotes are not fully displayed. Generally, the text inside of a quote will be that of the person you are replying to, but when you add your own comments inside of the quote, the forum considers it to be part of the quote.
     
    #13
    Frank Sanoica likes this.

Share This Page