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Discussion in 'Happy Talk' started by Holly Saunders, Oct 26, 2017.
Any opportunity to say "Bob's your uncle" makes my day.
So today I was determined to speak to someone in Lowe's customer service and put the "haul away" charge to rest. I armed myself with coffee and kicked back in the recliner, ready to spend all morning on hold. Much to my surprise, I got the automated offer of a callback, purportedly in "18-35 minutes" so OK. After about 20 minutes I actually did get a call from an real person, who provided the credit for the service not rendered. (Or so she said; I will be checking my bank card.)
Then I got an email from Lowe's with an "agreement" to sign electronically for my refund. It was called a "Customer Appeasement Agreement," which frankly kind of irked me. I wouldn't have needed appeasing if they'd answer their damn phones and give me my money back for a service I didn't receive.
Consider me appeased. And a future customer of Home Depot.
The title of that document must not have been put forth to a Focus Group. "Appeased???" LOL!!!!!
I'd be appeased-off.