Amazon Makes It So Easy

Discussion in 'Shopping & Sales' started by Shirley Martin, Dec 30, 2019.

  1. Beth Gallagher

    Beth Gallagher Supreme Member
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    Don't give Ken any ideas. :p
     
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  2. Don Alaska

    Don Alaska Veteran Member
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    We had the same problem, so we now rent a box at the UPS store that receives all our stuff, including USPS and FedEx. We also don't have to worry about people swiping stuff from our roadside box like we used to, and if we don't check the mail every day--no big deal. It is pricey, though.
     
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  3. John Brunner

    John Brunner Senior Staff
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    I ordered some more of the prebiotics I've been taking, and the regular one I get was out of stock. Amazon's website recommended the Vegan version. They looked the same, but when I got them today I noticed that the amount of prebiotics was different. I went online to return them, and unlike all the other supplements and food stuff, this one let me go through the return process. I filled out all the fields and then it said NonReturnable. I went to the Chat Box, which is also automated, and hit the same dead end.

    There is an option to have them contact you by phone, so I put in my number and got a call...from a computer. When it did not recognize the name of the product I told it, it put me though to a human, who said they would refund my money ($57) and I could keep the product. Had the product been marked as Non Returnable up front, and had the phone computer recognized the product name I said, I'm not certain I would have been able to get past that point to speak with a human. So if you want to talk to a human about product issue, use the Please Call Me feature and then garble some gibberish for the computer when it calls you.

    I also wonder if the guy looked at my account history to decide whether or not to extend me that solution.
     
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  4. Mary Stetler

    Mary Stetler Veteran Member
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    I hate talking to computers no matter how politely they speak.
     
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  5. Yvonne Smith

    Yvonne Smith Senior Staff
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    It used to be that when you called the main Amazon number for customer service (206-922-0880), it went right through to a live customer service person, and they would help with a refund or replacement, whichever was available.
    Now, you have to go through the chat with the automated voice first, and (like @John Brunner says) if you can confuse the AI Chatbot, they will transfer you to a real person and take care of the problem.

    You usually get a choice of refund to your bank/amazon account, or a gift card.. The bank refund takes a few days, but the gift card is in your account within an hour or so, so I always choose that option for a refund.
     
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  6. John Brunner

    John Brunner Senior Staff
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    I was offered this choice but chose a credit card refund. It just "felt" like it would be cleaner. As we discuss this, I would think that Amazon would offer you an extra dollar or two if y.ou did the gift card options, because that would reduce the chargebacks that get processed through their merchant account
     
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  7. John Brunner

    John Brunner Senior Staff
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    "I'm sorry. I didn't quite understand that. Did you say "Ask Whole"?
     
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  8. Yvonne Smith

    Yvonne Smith Senior Staff
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    The GC works great for me because if I want to order a replacement (like for a broken product) then the gift card allows me to order the replacement immediately.
    When I bought the yogurt maker, and it arrived with none of the little glass jars, they obviously didn’t want it back; so they refunded the money. The yogurt maker worked perfectly, just needed jars; so when I got the gift card, I ordered jars and kept the yogurt maker. The jars were about $16, so I ended up with the new yogurt maker/jars for the cost of the jars.
     
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  9. John Brunner

    John Brunner Senior Staff
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    I hate to keep stuff I did not pay for, but I'm gonna use the prebiotics they told me to keep. The dose for both types is 3 tablets, so I'm taking 2 tablets of the "regular" one and 1 tablet of the vegan. This will dilute by 1/3 the quantity of one specific XOS, and will maintain the same quantity of 2 other prebiotic types. We'll see if I notice a difference.
     
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  10. Yvonne Smith

    Yvonne Smith Senior Staff
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    One of the things that I discovered on Amazon is the recently ordered section, called Buy Again. Walmart+ has a similar thing and goes through the items you usually order to see if you need more of anything yet; but the Amazon page also lets you know when something is on sale, which is a great idea.
    Walmart seldom has sales, although occasionally something will be cheaper than usual.

    As an example, today, I was looking and discovered that my kelp tablets (which i take morning and night for my thyroid) were on sale for 55% off, a super savings; so I ordered them.
    I try to check through the Buy Again list whenever i am on Amazon, to see what items they have on sale that day that I regularly buy, and stock up when I find something on sale, especially when it is half price.
     
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  11. Mary Stetler

    Mary Stetler Veteran Member
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    We get sushi nori and make fun things for our thyroids.;)
     
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