Can't Log In

Discussion in 'Help Requests' started by Jake Smith, Oct 10, 2023.

  1. Jake Smith

    Jake Smith Very Well-Known Member
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    Does anyone else have a problem logging in? Marie had to log in twice this morning and it has logged her out again, she can't get logged back in. She had also clicked the stay logged in button both times. I'm for some reason, able to stay logged in. :confused:
     
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  2. John Houlihan

    John Houlihan Very Well-Known Member
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    Yes, I am having similar problems. I can log in, but when I try to go elsewhere, I get logged out. It started a couple days ago. This is the first time I have stayed in long enough to post.
     
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  3. John Houlihan

    John Houlihan Very Well-Known Member
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    My login issues started a couple weeks back when my ATT smart home manager restricted this web site by preventing any login at all. I decided to try a VPN service where I logged in from Ireland and that allowed me to log in. Everything was working fine again until a couple days ago when logging in worked but then a new problem started. With the exception of this post, the new problem is that I can initially log in, but if I try doing anything else, I get logged out.
     
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  4. Vada Bloom

    Vada Bloom Very Well-Known Member
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    So far, so good over here. I hope it gets resolved soon. :)
     
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  5. Jake Smith

    Jake Smith Very Well-Known Member
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    She's having a hard time staying logged in even though she clicks the stay logged in button, if she leaves and comes back it logs her out and now it won't even let her log in. :confused: Mine works fine for some reason. I thought maybe she was doing something wrong, so I tried it on hers and she was right won't work.
     
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  6. John Houlihan

    John Houlihan Very Well-Known Member
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    Very strange! I assume you both are using the same service provider. Have you tried turning off her computer, counting to 30, and then turning the computer on again?
     
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  7. Jake Smith

    Jake Smith Very Well-Known Member
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    No, she's able to log in everywhere else she goes. I tried it again after I posted you, and it still won't work. Oh and yes we use the same service provider.
     
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  8. John Houlihan

    John Houlihan Very Well-Known Member
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    Jake, I get all kinds of strange things happening with my computers, three Macs and two PCs. When completely bogged down with an issue, no matter what it seems to be, I have found that a hard reset of the computer (shutting it down for 30 seconds to clear the cache) often restores it to normal conditions. I think you should try a complete shutdown followed by a restart. It might fix the issue. If not, then you may need tech support to fix her computer.
     
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  9. Jake Smith

    Jake Smith Very Well-Known Member
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    You may be right, I do that from time to time when different problems arise. Just seemed a little strange that I could be logged in and that she could go anywhere else on hers and it works fine. If mods don't see anything that it could be, then I will try that too and see what happens, John, thanks.
     
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  10. Mary Stetler

    Mary Stetler Veteran Member
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    I have to re-log in sometimes. Often if my battery dies. It is like re-booting and then I am logged out of here and have to resign into other places. Here, I have to go to settings, accept cookies, log in and go back to deny cookies when I go to move to another site.
     
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  11. Marie Mallery

    Marie Mallery Veteran Member
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    John, I did restart it again this morning, plus after clearing all history I did a shutdown update. Thanks for help and suggestions.
     
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  12. Jake Smith

    Jake Smith Very Well-Known Member
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    That's a lot, Mary with the cookie things. :confused: Marie was able to log in this morning, go figure, I guess. Thanks for your reply too. :)
     
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  13. Jake Smith

    Jake Smith Very Well-Known Member
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    Welcome back Marie, I know everyone here missed you. :D
     
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  14. Marie Mallery

    Marie Mallery Veteran Member
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    Mary, thank you for help, I think the cookies thing may be a problem at times.
     
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  15. John Houlihan

    John Houlihan Very Well-Known Member
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    Hi Marie, I am glad to hear that a hard reset has fixed your login issue. The computer I normally use has the problem of allowing me to login but then if I try to post, it logs me out.

    The reason this message is posted is because I had to login from another computer to post.
     
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