I spent years, literally "years", working in Shipping & Receiving for companies. The way UPS and USPS, private carriers and even Common Carriers handle some boxes is pretty scary. Partly crushed boxes, from throwing them, is a major complaint. But, I shall repeat this again...........I'm pretty sure ALL of us "judge" in one way or another. Sometimes things can happen when a person doesn't "judge" what another person does. IOW, people get away with things they shouldn't. There are two sides to every coin. This carrier has their version of what happened as well as the OP does.