It is possible that yo have used up your 100GB of storage, and then , your email will not load. I watched a video about that, and it said to go to the one.google.com website, sign in with your google account and see how much of your storage you have used. if it is full, then you have two options. 1.you can delete things off of your laptop until you have storage space again. 2. You can buy extra cloud storage, which is usually really cheap, and then you do not have to worry about running out again for a long time. Here is the link to check your storage : https://one.google.com/about I am guessing that your laptop is actually a HP Chromebook ? There are a lot of good tutorial videos on youtube for chromebooks. The one I was watching was designed for someone with an iPhone , but using gmail; so except for the first idea (checking google storage), it was not actually helpful for a Chromebook. If checking your storage does not help, you might need to do a power wash on the chromebook and see if that fixes it, but try looking at your cloud storage first. If you have had this Chromebook for a long time, it is quite possible that your storage is full, @Richard Whiting . Also, since Chromebooks have great security, it is not likely that your laptop has been hacked.
That was great advice,Yvonne. I'm gonna look at my Yahoo email storage to make sure I don't have a potential issue, since I've had the address for so long. The only thing I'd throw out there is that a number of the solutions I saw mentioned that GMail accounts had been hacked and the GMail settings changed. That's why I recommended that the GMail password get changed. I didn't see anything inferring that a hacked laptop might be an issue. I probably was not clear on that point.
It seems to me that a gmail could easily be hacked if a person is using Gmail on something like a Windows or Android laptop. Apple is known to be very secure, and so is Chromebook, since it is all cloud based. Chromebooks have a special thing (can’t remember the name of what it is called), but if you somehow get infected in any part of the Chromebook, Google puts it in a jail cell (for want of a better word), so it can’t spread through the whole Chromebook , and then it gets rid of the invader, making Chromebooks exceedingly safe from attacks. However, if you have a Windows laptop, and it gets a virus, then it can just run through everything, including your email accounts; so I think that is why the warning to check that an email account was hacked. If all you have with Yahoo is email, and you delete the inbox of email you do not need, then it should never get too full, @John Brunner . If Richard is using a Chromebook, then it is the whole laptop that is over full, just like our iCloud accounts can get on an Apple device. I have Family Sharing on my Apple iCloud account, so Bobby and I share the iCloud space. We have way more than we are likely to ever use, and it is $3 a month for all of the extra storage for both of us.