Online Shopping / Delivery

Discussion in 'Shopping & Sales' started by Silvia Benoit, Jul 13, 2022.

  1. Silvia Benoit

    Silvia Benoit Veteran Member
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    I shop at my local supermarket, ACME, online; I never had any problem with the items I bought but yes with the people who deliver them.
    Twice I had to put up with the delivery guy leaving the bags at the entrance of my building...and with their nasty attitude.
    I called ACME and the store refunded the delivery fee / tip but the extra pain I must endure (I bruised my ribs few days ago) has made me change all my plans for the week and, also, to make an appointment with my doctor.

    I would hate to change supermarkets but I can't carry heavy weights.
     
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  2. Ken Anderson

    Ken Anderson Senior Staff
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    With few exceptions, everything I order online is from Amazon and delivered by UPS. Usually, there are no problems but once in a while, a new driver will leave a package on our back porch, where I won't see it until I see that it's been delivered and go looking for it. It's no big deal, though. Most people around here use their backdoors so that's probably right for the neighborhood.
     
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  3. John Brunner

    John Brunner Senior Staff
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    Do they have a policy regarding delivering to apartments & condos?

    That's a shabby way to do business.
     
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  4. Silvia Benoit

    Silvia Benoit Veteran Member
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    I own an apartment -2nd. floor / elevator- so there is no reason no to deliver my order right to my front door. The ACME's manager apologized and said they are trying to get Uber to do the job.
     
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  5. Yvonne Smith

    Yvonne Smith Senior Staff
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    You might try Instacart. They deliver from most stores, and have always been very friendly and efficient every time that we have used them for food delivery.
     
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  6. Silvia Benoit

    Silvia Benoit Veteran Member
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    I tried Instacart (ACME deals with them) but for some reason I can't get it to "talk" to my computer.
     
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  7. Steven Stanick

    Steven Stanick Very Well-Known Member
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    Kroger food stores have started a food delivery service but I wonder how it works if you order refrigerated foods but are not home when delivered. Reading the fine print they do not guarantee delivery times. Also if they ring the bell are tips appropriate?
     
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  8. Silvia Benoit

    Silvia Benoit Veteran Member
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    Find a market that guarantees delivery times; ACME gives you dates / times choices.
     
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  9. Ken Anderson

    Ken Anderson Senior Staff
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    buena-park.jpg
    Admittedly, I'm not a logistics expert but something seems to have gone wrong here.
     
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  10. Beth Gallagher

    Beth Gallagher Supreme Member
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    "USPS." Need I say more.
     
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  11. John Brunner

    John Brunner Senior Staff
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    I think the USPS databases are overwhelmed. I've seen the same thing...I doubt that my packages took the back & forth journeys that the system sometimes says they did. Anyway...I sure hope not.
     
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  12. John Brunner

    John Brunner Senior Staff
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    I'm on the Next Door site, and one of the people out here in my rural area claims that her mailman told her that he cannot deliver packages to her house because policy prevents him from backing out of driveways. This woman lives on a Dead End road...there is no traffic.
     
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  13. Vada Bloom

    Vada Bloom Very Well-Known Member
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    The world of delivery is a strange world. I just ordered something delivered from Walmart for the first time in years. There were 4 items all the same. I got notice of delivery and they came Friday but there were only 3. So, I naturally wanted to report that I was charged for 4 but received 3. I couldn't do that because you have to wait 48 hours to report something is wrong. I guess they know what their service is like because sure enough, the missing one showed up yesterday with no notice at all. Maybe I'll just stick with Amazon.
     
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  14. John Brunner

    John Brunner Senior Staff
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    I once ordered a bunch of nightlights from Walmart. I found one that works as an emergency light that goes on when the power goes off. I knew they did not have the quantity I needed in the store, so I placed an online order.

    I discovered 2 things:
    1-If you place an online order for something that is stocked in the store, Walmart hand-delivers it from the store.
    2-If they do not have the product or the quantities you ordered on hand, they unilaterally make a substitute. (I assume their system cannot handle a back order for Deliver-From Store orders.) So they get to close out the order in a single delivery, and it's up to you to decide if you want to keep the substitute or carry it back to the store.

    I still order from Walmart, but I won't order stuff they carry in the store.
     
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  15. Vada Bloom

    Vada Bloom Very Well-Known Member
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    I forgot to mention that I do order groceries from Walmart and I pick them up at the store. That usually goes very well. They tend to have most things in stock and are good about notifying before I get there if they don't have something. Shipping seems to be a different world.
     
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